Cancellation and Refund Policy for Courses
At Vegamark, we strive to provide high-quality educational experiences. We also understand that sometimes you may need to cancel or request a refund. This policy outlines how cancellations and refunds are handled for courses purchased through Razorpay.
1. Cancellation & Refund Eligibility
You may request a refund for any paid course within 7 days of purchase if the following conditions are met:
- You have accessed less than 20% of the course content.
- You have not downloaded course materials or claimed any certificate (if applicable).
After the 7-day window or once course engagement exceeds the limit, no refund will be provided.
2. How to Request a Cancellation or Refund
To initiate a cancellation or refund for a course purchased via Razorpay:
- Email us at vegamarkofficial@gmail.com
- Include your Order ID, Razorpay Transaction ID, course name, and reason for the refund request.
- Our support team will acknowledge your request within 48 hours and guide you through the process.
3. Refund Processing via Razorpay
- Once approved, refunds will be processed back through Razorpay to your original payment method.
- Refunds are typically credited within 7 to 10 business days, depending on your bank or payment provider.
- You will receive an email confirmation once the refund has been initiated.
4. Course Exchanges
You may request a one-time course exchange within 7 days, provided:
- The original course has less than 20% progress.
- The new course is of equal or lesser value.
- The exchange is requested via email at vegamarkofficial@gmail.com
5. Exceptions
- No refunds for free courses, discounted bundles, or limited-time promotional offers.
- Technical issues such as device compatibility or internet problems are not covered unless confirmed by our support team.
- Refunds are not applicable once the course has been fully accessed or completed.
Note: All refunds are subject to Razorpay’s transaction processing timelines and policies.
If you have any questions, reach out to us at vegamarkofficial@gmail.com. We’re here to help!